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What is BEDOC?

Bedford on Call (BEDOC) is a non-profit making Community Benefit Society, whose membership comprises of local GP’s, staff and community representatives. In addition to the Cmplex Care Team, BEDOC also provides an Extended Access Service and a Cluster Multidisciplinary Service. For more information regarding BEDOC and its services, please visit our wesbite

BEDOC is a training organisation and as such is audited by external organisations regularly. It also conducts internal audits to evaluate both clinical and non clinical services. 




Our Mission and Visions 

Our mission is to ensure a caring  safe and effective quality service to patients supported by cohesive teamwork; using the skills and expertise of all of its members to their full potential, ensuring innovation be at its heart; creating a culture that listens, learns and empowers both patients and staff alike. 

Our vision is to: 

  • Deliver a dynamic responsive service to address people’s needs and concerns.
  • To listen and treat both staff and patient’s alike, with respect, dignity, kindness, compassion and applying duty of candour.
  • To ensure clinical management is based on best practice.
  • To provide a safe and effective service by listening and responding to patient and staff feedback, compliments and complaints, serious incidents and safeguarding alerts.
  • To guarantee a leadership, management and governance structure within the organisation, delivering high-quality person-centred care, supporting learning and innovation.